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Knowledge base
General
2FA
2
Check Two-Factor Setup
How To Test VPN (preferably on campus)
Adobe
4
Adobe Acrobat Pro - Missing / Reinstall Needed
Stamping a document in Adobe
Print to PDF & Using Adobe Acrobat DC (Pro)
Adobe Stock Photos
Banner
1
INB Banner Blocked
Bluebeam
3
Bluebeam Revu User Guides
Turn On/Off Synchronization
Multiple Windows (Sessions) of Bluebeam
Contractor Access
4
How to obtain Mason credentials: G# and netid
Contractors to set-up their password,
You will also need to set up 2 factor authentication.
Instructions if need-be to resolve issues:
ESRI
1
ArcGIS Desktop Software Authorization
iPads
8
Save Website to PDF & Print From iPad (Step-by-Step)
Restoring Locked iPads - No Passcode
Tablet - Usage Policy
Lost iPad
Remote Support for iPads
See all 8 articles
Housing Maintenance Work Orders
11
Check on Requests in My School Building
Inventory Direct - Updating Quantities on Hand
MaintenaceDirect - Add Inventory Item to Work Order
Maintenance Direct - Finding Existing Work Orders (Advanced Search)
Maintenance Direct - Finding Work Orders by Resident/Requested By
See all 11 articles
Outlook
4
Unable to see users Calendar
Outlook Icons on Side (Turn Off Touch Icons)
Shared Calendar and Syncing
Zoom Plugin for Outlook (Desktop)
Printers/Plotters
3
Card Swipe Doesn't Work (Canon Copier Printer Scanner)
Canon MFC Scanner Unable to Scan Single-Sided
Install Canon Pharos Printer Drivers on Non-GMU Devices
Television advertisements
1
Requesting an Advertisement
Telework
15
Telework Quick Guide
Keyboard Keys Depressing When Notebook Closed
How to Map MESA to Windows
Set Up Monitor at Home
Notebook Can't Connect to Thunderbolt Dock
See all 15 articles
TimeClock Plus
4
Enrolling Employees’ Fingerprints
Unable to Login to TimeClock Plus (Missing Company)
MobileClock Setup
MobileClock - How to Clock In or Out when you forgot or missed punch
WebEx Contact Center (WCC)
7
WebEx Contact Center (WCC) Agent Quick Start Guide
WebEx Contact Center (WCC) Agent User Guide
WebEx Contact Center (WCC) Agent Training Video and Handouts
WCC Web Software Needed for Single Sign-On (SSO)
Submit a Trouble Ticket WCC
See all 7 articles
Windows
4
Transfer Files to New Computer using OneDrive
How to Save and Restore Your Bookmarks
Windows10 Force Update To Latest Version
XPS Notebook Sound Issues
Power BI
1
Subscribing to a Power BI Dashboard/Report
e-Builder Projects
e-Builder Overview
10
General Navigation Tips
e-Builder Cost Overview
Logging into e-Builder for Mason Users
Allowable charges to each Budget Line Item
Create Email Summary Notifications
See all 10 articles
e-Builder Documents
9
Documents Guide
Comparing Documents
Creating a desktop shortcut for an e-Builder document folder
Saving email attachments into e-Builder
Send Documents from e-Builder
See all 9 articles
e-Builder Processes
7
Start a Process
Navigate Within a Process
Respond to a Process
Check the Status of a Process
Request a Comment on a Process
See all 7 articles
Forms
2
Mason HECO/DGS Forms
Virginia Department of Engineering and Buildings (DEB) Forms
Project Manager (PM) Guide
11
e-Builder Processes by Project Phase
MOU Creation and Approval Process
Budget Approval Process
Schedule
Cash Flow
See all 11 articles
Inspector Guide
1
Create Inspector Weekly Report
Architect/Engineer (A/E) Guide
4
Logging into e-Builder for A/Es
Document Availability for A/Es
Submitting an Invoice (INVC)
Submit Professional Services Schedule of Values (SOVP)
General Contractor (GC) Guide
9
Logging into e-Builder for GCs
e-Builder Bidding Portal Information
Available Processes for GCs
Document Availability for GCs
Submit Construction Schedule of Values (SOVC)
See all 9 articles
Unit Space Liasion Guide
2
Project Requests - Space Liaison Review
Check Status of Project Request
Applications
Sustainability Volunteer Sign-Ups
1
Upload Sustainability Shifts
Outfall Reconaissance System
1
Hex Colors
Help Desk Software
by Freshdesk