Facilities IT
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
General
Wi-Fi
1
Accessing Guest Wi-Fi Network
Patriot Pass Password
1
Resetting Your Patriot Pass Password
Office 365
4
Subscribing to a Power BI Dashboard/Report
Office 365 Account Sign-In Error
Microsoft Teams - Unable to Place Calls
Resolve "Something Went Wrong" Error Message
iOS - iPhones and iPads
5
Save Website to PDF & Print From iPad (Step-by-Step)
Mobile Device - Usage Policy
Setup Zoom on iOS (iPad/iPhone) Device
Image Resizing for iPhone/iPad
New iPhone Setup (for 12)
2FA
3
Check Two-Factor Setup
How To Test VPN (preferably on campus)
Set-Up DUO 2FA on New Smartphone
Microsoft Outlook
4
Unable to see users Calendar
Outlook Icons on Side (Turn Off Touch Icons)
Shared Calendar and Syncing
Zoom Plugin for Outlook (Desktop)
Antivirus Software
5
Recommended Antivirus Software Programs
Identify Threats With Windows Security
Using Malwarebytes To Protect Your Computer
Scan Your Computer with Sophos
How to Protect Your Computer with Avast
Adobe
4
Adobe Acrobat Pro - Missing / Reinstall Needed
Stamping a document in Adobe
Print to PDF & Using Adobe Acrobat DC (Pro)
Adobe Stock Photos
Banner
2
INB Banner Blocked
Compensatory Time Payout Request Processing
Bluebeam
3
Bluebeam Revu User Guides
Turn On/Off Synchronization
Multiple Windows (Sessions) of Bluebeam
Contractor Access
3
For Facilities Only - Mason Contractor Access to Mason WiFi and a Mason Email
Mason Contractor Access - How to Setup Password
Instructions if need-be to resolve issues:
ESRI
1
ArcGIS Desktop Software Authorization
Housing Maintenance Work Orders
15
Add Inventory Item to Work Order
Check On Your Requests in My School Building
Complete a Work Order for Housing Housekeeping
Copy Advanced Searches
Faster Navigation of Work Orders from Seach/Dashboard
View all 15
Printers/Plotters
3
Card Swipe Doesn't Work (Canon Copier Printer Scanner)
Canon MFC Scanner Unable to Scan Single-Sided
Install Canon Pharos Printer Drivers on Non-GMU Devices
Television advertisements
1
Requesting an Advertisement
Telework
16
Telework Quick Guide
Keyboard Keys Depressing When Notebook Closed
How to Map MESA to Windows
Set Up Monitor at Home
Notebook Can't Connect to Thunderbolt Dock
View all 16
Windows
6
Transfer Files to New Computer using OneDrive
How to Save and Restore Your Bookmarks
Windows10 Force Update To Latest Version
XPS Notebook Sound Issues
PC Microphone & Output Speaker Not Working
View all 6
Zoom
1
Zoom Alternative Host
FacNet (Mason Facilities Employee Intranet)
2
How to Login to FacNet
FacNet for Supervisors
Vonage
5
Login to Vonage CCaaS
Vonage CCaaS Callback Number
Notifications for Vonage - Visual Notifications or Audio Notifications
Vonage CCaaS Supported Browsers
Vonage CCaaS Caller Unable to Hear / Microphone Not Allowed
Building Automation
2
Desigo "Click Once" Client Setup
Desigo CC Client (Starting and Exiting the System)
e-Builder Projects
e-Builder Overview
10
General Navigation Tips
e-Builder Cost Overview
Logging into e-Builder for Mason Users
Allowable charges to each Budget Line Item
Create e-Builder Email Summary Notifications
View all 10
e-Builder Documents
9
Documents Guide
Comparing Documents
Creating a desktop shortcut for an e-Builder document folder
Saving email attachments into e-Builder
Send Documents from e-Builder
View all 9
e-Builder Processes
8
Start a Process
Navigate Within a Process
Respond to a Process
Check the Status of a Process
Request a Comment on a Process
View all 8
Forms
2
Mason HECO/DGS Forms
Virginia Department of Engineering and Buildings (DEB) Forms
Project Manager (PM) Guide
13
e-Builder Processes by Project Phase
MOU Creation and Approval Process
Budget Approval Process
Schedule
Cash Flow
View all 13
Inspector Guide
1
Create Inspector Weekly Report
Architect/Engineer (A/E) Guide
4
Logging into e-Builder for A/Es
Document Availability for A/Es
Submitting an Invoice (INVC)
Submit Professional Services Schedule of Values (SOVP)
General Contractor (GC) Guide
10
Logging into e-Builder for GCs
e-Builder Bidding Portal Information
Available Processes for GCs
Document Availability for GCs
Submit Construction Schedule of Values (SOVC)
View all 10
Unit Space Liasion Guide
2
Project Requests - Space Liaison Review
Check Status of Project Request
Applications
Sustainability Volunteer Sign-Ups
1
Upload Sustainability Shifts in Knack
Land Development
1
Hex Colors
Websites
Facilities
3
facilities.gmu.edu
construction.gmu.edu
Create Facilities News Item
Help Desk Software
by Freshdesk Support Desk