Facilities IT

Phones 1

• New Employee Modify Existing Extension

2FA 2

• Check Two-Factor Setup
• How To Test VPN (preferably on campus)

Adobe 4

• Adobe Acrobat Pro - Missing / Reinstall Needed
• Stamping a document in Adobe
• Print to PDF & Using Adobe Acrobat DC (Pro)
• Adobe Stock Photos

Banner 1

• INB Banner Blocked

Bluebeam 3

• Bluebeam Revu User Guides
• Turn On/Off Synchronization
• Multiple Windows (Sessions) of Bluebeam

Contractor Access 3

• Mason Contractor Access - How to Obtain Mason Credentials
• Mason Contractor Access - How to Setup Password
• Instructions if need-be to resolve issues:

ESRI 1

• ArcGIS Desktop Software Authorization

iPads 9

• Save Website to PDF & Print From iPad (Step-by-Step)
• Restoring Locked iPads - No Passcode
• Tablet - Usage Policy
• Lost iPad
• Remote Support for iPads

See all 9 articles

Housing Maintenance Work Orders 12

• Check Requests in My School Building
• Inventory Direct - Updating Quantities on Hand
• Maintenance Direct - Add Inventory Item to Work Order
• Maintenance Direct - Finding Existing Work Orders (Advanced Search)
• Maintenance Direct - Finding Work Orders by Resident/Requested By

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Outlook 4

• Unable to see users Calendar
• Outlook Icons on Side (Turn Off Touch Icons)
• Shared Calendar and Syncing
• Zoom Plugin for Outlook (Desktop)

Printers/Plotters 3

• Card Swipe Doesn't Work (Canon Copier Printer Scanner)
• Canon MFC Scanner Unable to Scan Single-Sided
• Install Canon Pharos Printer Drivers on Non-GMU Devices

Television advertisements 1

• Requesting an Advertisement

Telework 15

• Telework Quick Guide
• Keyboard Keys Depressing When Notebook Closed
• How to Map MESA to Windows
• Set Up Monitor at Home
• Notebook Can't Connect to Thunderbolt Dock

See all 15 articles

WebEx Contact Center (WCC) 9

• WebEx Contact Center (WCC) Agent Quick Start Guide
• WebEx Contact Center (WCC) Agent User Guide
• WebEx Contact Center (WCC) Agent Training Video and Handouts
• WCC Web Software Needed for Single Sign-On (SSO)
• Submit a Trouble Ticket WCC

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Windows 5

• Transfer Files to New Computer using OneDrive
• How to Save and Restore Your Bookmarks
• Windows10 Force Update To Latest Version
• XPS Notebook Sound Issues
• Microphone Doesn't Work

Power BI 1

• Subscribing to a Power BI Dashboard/Report

Zoom 1

• Zoom Alternative Host

e-Builder Overview 10

• General Navigation Tips
• e-Builder Cost Overview
• Logging into e-Builder for Mason Users
• Allowable charges to each Budget Line Item
• Create Email Summary Notifications

See all 10 articles

e-Builder Documents 9

• Documents Guide
• Comparing Documents
• Creating a desktop shortcut for an e-Builder document folder
• Saving email attachments into e-Builder
• Send Documents from e-Builder

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e-Builder Processes 8

• Start a Process
• Navigate Within a Process
• Respond to a Process
• Check the Status of a Process
• Request a Comment on a Process

See all 8 articles

Forms 2

• Mason HECO/DGS Forms
• Virginia Department of Engineering and Buildings (DEB) Forms

Project Manager (PM) Guide 13

• e-Builder Processes by Project Phase
• MOU Creation and Approval Process
• Budget Approval Process
• Schedule
• Cash Flow

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Inspector Guide 1

• Create Inspector Weekly Report

Architect/Engineer (A/E) Guide 4

• Logging into e-Builder for A/Es
• Document Availability for A/Es
• Submitting an Invoice (INVC)
• Submit Professional Services Schedule of Values (SOVP)

General Contractor (GC) Guide 9

• Logging into e-Builder for GCs
• e-Builder Bidding Portal Information
• Available Processes for GCs
• Document Availability for GCs
• Submit Construction Schedule of Values (SOVC)

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Unit Space Liasion Guide 2

• Project Requests - Space Liaison Review
• Check Status of Project Request

Sustainability Volunteer Sign-Ups 1

• Upload Sustainability Shifts

Outfall Reconaissance System 1

• Hex Colors