Facilities IT

Wi-Fi 1

• Accessing Guest Wi-Fi Network

Patriot Pass Password 1

• Resetting Your Patriot Pass Password

Office 365 4

• Subscribing to a Power BI Dashboard/Report
• Office 365 Account Sign-In Error
• Microsoft Teams - Unable to Place Calls
• Resolve "Something Went Wrong" Error Message

iOS - iPhones and iPads 5

• Save Website to PDF & Print From iPad (Step-by-Step)
• Mobile Device - Usage Policy
• Setup Zoom on iOS (iPad/iPhone) Device
• Image Resizing for iPhone/iPad
• New iPhone Setup (for 12)

2FA 3

• Check Two-Factor Setup
• How To Test VPN (preferably on campus)
• Set-Up DUO 2FA on New Smartphone

Microsoft Outlook 4

• Unable to see users Calendar
• Outlook Icons on Side (Turn Off Touch Icons)
• Shared Calendar and Syncing
• Zoom Plugin for Outlook (Desktop)

Antivirus Software 5

• Recommended Antivirus Software Programs
• Identify Threats With Windows Security
• Using Malwarebytes To Protect Your Computer
• Scan Your Computer with Sophos
• How to Protect Your Computer with Avast

Adobe 4

• Adobe Acrobat Pro - Missing / Reinstall Needed
• Stamping a document in Adobe
• Print to PDF & Using Adobe Acrobat DC (Pro)
• Adobe Stock Photos

Banner 2

• INB Banner Blocked
• Compensatory Time Payout Request Processing

Bluebeam 3

• Bluebeam Revu User Guides
• Turn On/Off Synchronization
• Multiple Windows (Sessions) of Bluebeam

Contractor Access 3

• For Facilities Only - Mason Contractor Access to Mason WiFi and a Mason Email
• Mason Contractor Access - How to Setup Password
• Instructions if need-be to resolve issues:

ESRI 1

• ArcGIS Desktop Software Authorization

Housing Maintenance Work Orders 15

• Add Inventory Item to Work Order
• Check On Your Requests in My School Building
• Complete a Work Order for Housing Housekeeping
• Copy Advanced Searches
• Faster Navigation of Work Orders from Seach/Dashboard

View all 15

Printers/Plotters 3

• Card Swipe Doesn't Work (Canon Copier Printer Scanner)
• Canon MFC Scanner Unable to Scan Single-Sided
• Install Canon Pharos Printer Drivers on Non-GMU Devices

Television advertisements 1

• Requesting an Advertisement

Telework 16

• Telework Quick Guide
• Keyboard Keys Depressing When Notebook Closed
• How to Map MESA to Windows
• Set Up Monitor at Home
• Notebook Can't Connect to Thunderbolt Dock

View all 16

Windows 6

• Transfer Files to New Computer using OneDrive
• How to Save and Restore Your Bookmarks
• Windows10 Force Update To Latest Version
• XPS Notebook Sound Issues
• PC Microphone & Output Speaker Not Working

View all 6

Zoom 1

• Zoom Alternative Host

FacNet (Mason Facilities Employee Intranet) 2

• How to Login to FacNet
• FacNet for Supervisors

Vonage 5

• Login to Vonage CCaaS
• Vonage CCaaS Callback Number
• Notifications for Vonage - Visual Notifications or Audio Notifications
• Vonage CCaaS Supported Browsers
• Vonage CCaaS Caller Unable to Hear / Microphone Not Allowed

Building Automation 2

• Desigo "Click Once" Client Setup
• Desigo CC Client (Starting and Exiting the System)

e-Builder Overview 10

• General Navigation Tips
• e-Builder Cost Overview
• Logging into e-Builder for Mason Users
• Allowable charges to each Budget Line Item
• Create e-Builder Email Summary Notifications

View all 10

e-Builder Documents 9

• Documents Guide
• Comparing Documents
• Creating a desktop shortcut for an e-Builder document folder
• Saving email attachments into e-Builder
• Send Documents from e-Builder

View all 9

e-Builder Processes 8

• Start a Process
• Navigate Within a Process
• Respond to a Process
• Check the Status of a Process
• Request a Comment on a Process

View all 8

Forms 2

• Mason HECO/DGS Forms
• Virginia Department of Engineering and Buildings (DEB) Forms

Project Manager (PM) Guide 13

• e-Builder Processes by Project Phase
• MOU Creation and Approval Process
• Budget Approval Process
• Schedule
• Cash Flow

View all 13

Inspector Guide 1

• Create Inspector Weekly Report

Architect/Engineer (A/E) Guide 4

• Logging into e-Builder for A/Es
• Document Availability for A/Es
• Submitting an Invoice (INVC)
• Submit Professional Services Schedule of Values (SOVP)

General Contractor (GC) Guide 10

• Logging into e-Builder for GCs
• e-Builder Bidding Portal Information
• Available Processes for GCs
• Document Availability for GCs
• Submit Construction Schedule of Values (SOVC)

View all 10

Unit Space Liasion Guide 2

• Project Requests - Space Liaison Review
• Check Status of Project Request

Sustainability Volunteer Sign-Ups 1

• Upload Sustainability Shifts in Knack

Land Development 1

• Hex Colors

Facilities 3

• facilities.gmu.edu
• construction.gmu.edu
• Create Facilities News Item