Visual notifications
The first time Vonage Contact Center tries to send you a visual browser notification, your browser will ask you to allow notifications. Click to allow notifications.
The notification appears in the lower-right corner (Windows) or upper-right corner (Mac) of your computer's desktop in your primary monitor. If you block notifications, notifications will not appear.
If you later need to block or allow notifications, click the padlock icon alongside the URL in the address bar. An information box appears.
- In Chrome, in the list alongside Notifications, click the required option.
- In Firefox, click Permissions. In the new webpage that opens, click to select or clear Block pop-up windows as required.
Click a notification to focus on the browser tab which initiated the notification. Clicking also closes, or dismisses, a notification.
Audible notifications
If enabled for your account, along with a visual notification, when a priority call is routed to you, the browser will play an audible chime. The chime will be played in your default output device.
If you do not hear the chime, your browser may have blocked web audio from playing automatically. To enable audible notifications in your browser, in your browser's settings, add *.newvoicemedia.com to the list of sites that are allowed to play sound. Refer to your browser's help for information about how to do this.