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Solution home
General
Wi-Fi
1
Accessing Guest Wi-Fi Network
Patriot Pass Password
1
Resetting Your Patriot Pass Password
Office 365
4
Office 365 Account Sign-In Error
Microsoft Teams - Unable to Place Calls
Resolve "Something Went Wrong" Error Message
Microsoft Teams - Slow or Can't Start
iOS - iPhones and iPads
5
Save Website to PDF & Print From iPad (Step-by-Step)
Mobile Device - Usage Policy
Setup Zoom on iOS (iPad/iPhone) Device
Image Resizing for iPhone/iPad
New iPhone Setup (for 12)
2FA
3
Check Two-Factor Setup
How To Test VPN (preferably on campus)
Set-Up DUO 2FA on New Smartphone
Microsoft Outlook
4
Unable to see users Calendar
Outlook Icons on Side (Turn Off Touch Icons)
Shared Calendar and Syncing
Zoom Plugin for Outlook (Desktop)
Antivirus Software
5
Recommended Antivirus Software Programs
Identify Threats With Windows Security
Using Malwarebytes To Protect Your Computer
Scan Your Computer with Sophos
How to Protect Your Computer with Avast
Adobe
4
Adobe Acrobat Pro - Missing / Reinstall Needed
Stamping a document in Adobe
Print to PDF & Using Adobe Acrobat DC (Pro)
Adobe Stock Photos
Banner
3
INB Banner Blocked
Compensatory Time Payout Request Processing
Check Vendor Payment Status
Bluebeam
3
Bluebeam Revu User Guides
Turn On/Off Synchronization
Multiple Windows (Sessions) of Bluebeam
Contractor Access
3
Contractor Access to Mason IT Resources
Mason Contractor Access - How to Setup Account
Instructions if need-be to resolve issues:
ESRI
1
ArcGIS Desktop Software Authorization
Housing Maintenance Work Orders
15
Add Inventory Item to Work Order
Check On Your Requests in My School Building
Complete a Work Order for Housing Housekeeping
Copy Advanced Searches
Faster Navigation of Work Orders from Seach/Dashboard
View all 15
Printers/Plotters
3
Card Swipe Doesn't Work (Canon Copier Printer Scanner)
Canon MFC Scanner Unable to Scan Single-Sided
Install Canon Pharos Printer Drivers on Non-GMU Devices
Television advertisements
1
Requesting an Advertisement
Telework
16
Telework Quick Guide
Keyboard Keys Depressing When Notebook Closed
How to Map MESA to Windows
Set Up Monitor at Home
Notebook Can't Connect to Thunderbolt Dock
View all 16
Windows
6
Transfer Files to New Computer using OneDrive
How to Save and Restore Your Bookmarks
Windows10 Force Update To Latest Version
XPS Notebook Sound Issues
PC Microphone & Output Speaker Not Working
View all 6
Power BI
2
How to Export Data from Power BI Report
Subscribing to a Power BI Dashboard/Report
Zoom
1
Zoom Alternative Host
FacNet (Mason Facilities Employee Intranet)
2
How to Login to FacNet
FacNet for Supervisors
Vonage
5
Login to Vonage CCaaS
Vonage CCaaS Callback Number
Notifications for Vonage - Visual Notifications or Audio Notifications
Vonage CCaaS Supported Browsers
Vonage CCaaS Caller Unable to Hear / Microphone Not Allowed
Building Automation
2
Desigo "Click Once" Client Setup
Desigo CC Client (Starting and Exiting the System)
Asset Essentials (AE)
12
Submit a Work Order in Asset Essentials
Check on Your Requests in Asset Essentials
How to Create a Request
Search All Work Orders by Building
Search All Work Orders by Assets and Parts / Advanced Search
View all 12
Help Desk Software
by Freshdesk