Desigo CC Client (Starting and Exiting the System)

Start an Installed Client

Do this procedure to start Desigo CC on a computer where the Desigo CC software is installed as a normal Windows application.

1. Start Desigo CC from the Windows Start button or by clicking the icon on the desktop.
2. The logon dialog box displays. You can log on to the system as a Desigo CC user or Windows user.
3. Enter your username and password.
4. Select the domain.
5. Click Logon.

Change Your Password

Read the instructions of the topic that most closely relates to the task you need to carry out.

It is recommended to choose a strong password.

When you enter a new password and confirm it, in those fields:

- Characters appear in black, if the password is compliant with the password policy.

- Characters appear in red, if the password does not comply instead.

For more details about password complexity rules, see your System Administrator.

Change Default Password Upon Your First Login

Upon your first login, you are forced to change the default password, and the password change dialog box appears.

1. Complete all required fields—Old Password, New Password, Confirm Password—and then click Change Password.
2. A message informs you that your password has been successfully changed.
3. Click OK.

The login to Desigo CC is carried out.

Change Your Password when it is About to Expire

Upon login, a message tells you that your password is about to expire.

1. Click Yes. NOTE: If you click No, the login to Desigo CC is carried out. The password change will be prompted again at the next login attempt.
2. In the password change dialog box, complete all required fields—Old Password, New Password, Confirm Password—and then click Change Password.  A message informs you that your password has been successfully changed.
3. Click OK.

The login to Desigo CC is carried out.

Change Your Expired Password

Upon login, you are forced to change your expired password, and the password change dialog box appears.

1. Complete all required fields—Old Password, New Password, Confirm Password—and then click Change Password. A message informs you that your password has been successfully changed.
2. Click OK.

The login to Desigo CC is carried out.

Change Your Password After Login

You are logged on into Desigo CC.

For security reasons or reset you want to change your user password.

1. In the Summary bar, select Menu > Operator > Change User Password. The password change dialog box appears.
2. Complete all required fields—Old Password, New Password, Confirm Password—and then click Change Password. A message informs you that your password has been successfully changed.
3. Click OK to close the message box.

End Your Work Session

You have appropriate privileges to quit the Desigo CC application.

 - In the Summary bar, select Menu > Exit.

You are logged off and Desigo CC shuts down.

Troubleshooting Logon and Startup Issues

** Invalid username or password

If you enter an invalid user name or password a message box informs you about invalid credentials, and you can retry to log on. If you exceed the configured number of configured attempts, you are locked from logging onto Desigo CC for a 5 minute lapse, after which only one more logon attempt is possible. If an incorrect password is entered again, your account will be locked for another 5 minute lapse.

See your Desigo CC Administrator for assistance.

** System domain

The current version of Desigo CC supports only one domain. This means that you can only log on to the configured default domain. If the default domain name is not configured, the default station name and Desigo CC user (not Windows user) are available as domain instead.

If you belong to a domain different from the default, you can log on only as a Desigo CC user or local user under [station name]\[user name].

** Client application startup issues

When trying to log onto Desigo CC, if the Client Profile is not found or the client license is not available, a message informs about these problems and the Desigo CC client will not start.

You must see your System Administrator for assistance.

 ** Cisco AnyConnect VPN 

Run Cisco AnyConnect App and connect to "vpn.gmu.edu/fmgt".  Enter your MESA credentials when prompted.

Two-Factor Authentication

Mason uses Duo Security to deliver Two-Factor Authentication (2FA) when using your NetID and Patriot Pass Password to log in to Mason applications. Please see the Two-Factor (2FA) service page for more information, including how to get started with 2FA.

Client application startup issues

When trying to log onto Desigo CC, if the Client Profile is not found or the client license is not available, a message informs about these problems and the Desigo CC client will not start.

You must see your System Administrator for assistance.