Adobe now controls all software installation; this includes when you need to reinstall software due to a new PC or other issues.  They required a separate account (username and password) that they manage.


Go to https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html?t1


Login with your Adobe Enterprise ID (username@gmu.edu). You must be signed in with your Enterprise ID (not Adobe ID) for this link to work. 

    You can have a regular Adobe ID using your username@gmu.edu; you must click the Enterprise ID link.


You will need your Adobe Enterprise ID password, reset your password if you don't know this.


Install Adobe Acrobat Pro.


Start Adobe Acrobat Pro, login with your Enterprise ID.



Alternative Solution

Go to https://www.adobe.com/creativecloud/catalog/desktop.html


In the top right of the screen, click "Sign In"

Sign in here with your GMU email and password.


Once logged in, return to the products listing and download "Acrobat Pro"


If asked to open/install the Creative Cloud app, go ahead and do this.

If it says that Adobe DC is already installed, attempt to uninstall it. Make sure that Acrobat as well as all Microsoft Programs such as Outlook, Word, etc. are closed.


Reinstall Acrobat Pro from the Creative Cloud app.

This should work to install the pro version.