Employee iPhone Setup Guide

Check Employee's old iPhone (if applicable)

•  Connect phone to Wi-Fi (not cellular) 
  • eduroam  - Login using full Mason email address and password 
  • Amped_TitanAP_2.4 - password MasonAP24
  • Amped_TitanAP_5.0  - password MasonAP5
• Ask employee what needs to be brought over to the new iPhone (i.e. contacts, photos, messages)
• Check for iCloud account > Go to Settings
  • If they have an iCloud account, check Settings > [Name] > iCloud and ensure Messages, Photos, and Contacts are synced and if iCloud account is over storage limit (Basic is 5GB).  
• Reset Face ID and Passcode > Go to Settings  
  • If applicable, turn off FaceID Lock by clicking Reset FaceID
  • Reset the passcode to 000000 if it’s not already set (required for remote wipe)

Activate New Employee iPhone 

• Get new iPhone box with the employees’ name. Confirm phone number matches. 
• At the Hello screen, swipe up from the bottom of the screen 
• Select preferred language > "United States" > Appearance = Continue 
• Quick Start  
  • If they have an old iPhone, put the new iPhone close to the old iPhone.  
    • The new iPhone will prompt you to scan an animation on the old iPhone. 
    • Follow the on-screen instructions on the new iPhone to transfer settings and data. 
  • If no old iPhone, click Setup Without Another Device 
• Set Up Wi-Fi > "eduroam" > have employee sign in with their Mason email including @gmu.edu and password, Click Trust 
• Verify identity zip code: 22030 (Only required for numbers that are porting from Verizon) 
• Cellular Setup Complete > Click Continue 
• Remote Management > Click Enroll this Phone 
  • Wait for the Remote Management Enrollment screen and tap “Next” 
  • Phone will display "Configuring iPhone" **If this screen does not appear, stop and get help.** 
• Software Update > Click Update Now > Agree (approx. 20-30 min) 
• Set passcode to 000000 (all zeroes)
• Continue through the remaining setup prompts (enable allow location) 

Install and Setup Apps (Home Screen)

• If they have an old iPhone, sync phone data 
  • If iCloud Account is under storage limit 
    • On new phone, Go to Settings > Click Apple Account > Click Use Another Apple Device and place phones next to each other 
  • For No iCloud Account or iCloud Accounts over storage limit (Basic is 5GB) 
    • Transfer all phone data including messages
      • Open iTunes on PC and connect old phone 
      • Open phone and wait to click Trust 
      • Back up old iPhone to your computer 
      • Once backup is complete, disconnect old iPhone 
      • Connect new iPhone, restore iPhone from Backup and select old iPhone 
      • Delete backup in iTunes > Edit > Preferences > Devices 
    • Transfer Photos Only
      • Connect phones using cable
      • Open Photos app on both phones
    • Transfer Contacts Only
      • On old iPhone, open Phone app and select Contacts
      • Go to Lists and hold down until Export
      • Select Airdop
      • Turn on Airdrop on new iPhone
      • Transfer Contacts
• Verify call out and in, Turn off Wi-Fi 
• Open the Self Service app (may need to close it and re-open or restart the phone) 
  • Install the following apps if not automatically installed (May see duplicates but chose either): Asset Essentials, Duo Mobile, Outlook, Teams
• Setup Duo Mobile (if applicable) 
  • Go to 2fa.gmu.edu on a browser on the old iPhone, 
  • Click Manage 2FA > Login with employee username and password
  • Click Duo 2FA and review device(s) > Ask if they want the new iPhone set as default device
  • If phone number is already listed, select Click to activate link
  • If phone number is not listed, Add A New Device” > “Phone” > “Smartphone” 
    • Device name: “Mason iPhone” 
    • Enter the phone number (no extension) 
  • Tap “I Have Duo Mobile Installed” 
  • The new phone should receive a text to activate in Duo App (can also scan/hold and open QR code) 
• Open Outlook, have employee login with Mason email and password
• Open Teams and select employee email
• Open Asset Essentials, type gmu in Client ID and have employee login 
• If the employee uses iPhone as Mason ID
  • Remove from old iPhone: 
    • If you are replacing your current device, open the Apple Wallet app on your old iPhone and select the Mobile ID card pass.  
    • Tap the info icon (i) in the top right corner and select "Remove Card".  
  • Add to new iPhone: 
    • Open the Atrium Campus Connect app on your new iPhone.  
    • Follow the prompts to activate your card and add it to the Apple Wallet app.  
    • You may need to log in with your university credentials to activate the card.  
    • Once activated, you'll see a green "Active" status.  
  • Enable Express Mode (important for access control): 
    • Go to your iPhone's Settings app, then Wallet & Apple Pay.  
    • Under "Other Cards," select your Atrium card and ensure that Express Mode is toggled ON.  
    • Express Mode allows you to use your card with a simple tap without needing to unlock your device.
• Show the employee Self Service app for downloading apps as needed

Final Steps

• Update Verified Tracking List Excel column titled Issued Date with current date.
• For new iPhone
  • Update Jamf with asset tag and username.
• For old iPhone
  • Wipe old iPhone from Jamf
  • Disconnect Device from PINNACLE