Instructions to Clearing Cache for Microsoft Teams

If your Microsoft Teams is running slow or can't start, clearing the cache will probably help.

Step-by-step guide

Step 1: Quit Teams

• Right-click on the Teams icon in the taskbar and select Quit. 

To ensure Microsoft Teams is closed, we will have to close the application within the task manager.

• To close Teams from the task manager, right click the Task Bar and click on Task Manager.

• End all instances of Teams within apps.

Step 2: Open Run Application

• Open the Run dialog box by pressing the Windows logo key  +R.

Step 3: Enter a Command

• In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

• You will see the a file directory open with many folders.

Step 4: Delete Files

• Delete all files and folders in the %appdata%\Microsoft\Teams directory. 

You should be able to safely delete the folders but if any of the packages in there are necessary they will just be cached once again.

• Press Ctrl + a to select all the files then press the delete key.

• The folder should be empty afterwards

Step 5: Relaunch Microsoft Teams

• Relaunch Microsoft Teams. You may be prompted to sign back into Teams.