WebEx Contact Center (WCC)

WebEx Contact Center (WCC) Agent Quick Start Guide
Tue, Oct 15, 2019 at 10:15 AM
WebEx Contact Center (WCC) Agent User Guide
Agent Desktop User Guide
Tue, Oct 15, 2019 at 10:10 AM
WebEx Contact Center (WCC) Agent Training Video and Handouts
You can find the Agent Training Videos here. WCC Agent Training - Full Video WCC Agent Desktop Training Slides: WCC Agent Training Short Clips: WCC ...
Tue, Oct 15, 2019 at 10:14 AM
WCC Web Software Needed for Single Sign-On (SSO)
GMU – Single Sign On Setup Summary:  This is an overview for setting up Single Sing On for WCC.  Once you have followed these steps, it should improve the ...
Tue, Mar 23, 2021 at 7:10 AM
Submit a Trouble Ticket WCC
This support is now outsourced. Use your best judgment.  Only you know how severe the issue is for your department. They do not understand your situation, y...
Wed, Aug 12, 2020 at 8:10 AM
OKTA will not allow you to login - Invalid Credentials
Okta plug-in on Chrome stops randomly working (won't go through the auto login process any more).  Chrome made some changes last night to its cache...
Wed, Jul 29, 2020 at 10:29 AM
WebEx Contact Center (WCC) Unable to Click Agent Desktop
When you click on Agent Desktop, you are directed to a webpage. Update Chrome Settings Open a new tab in Chrome and type in "chrome://flags" ...
Wed, Aug 12, 2020 at 8:17 AM
Okta Browser Plugin for Edge
Start Edge In the right under the three dots, click on Extensions Click Get extensions for Microsoft Edge In the search bar, type in Okta. ...
Tue, Mar 23, 2021 at 7:04 AM