This support is now outsourced. Use your best judgment.  Only you know how severe the issue is for your department. They do not understand your situation, you must let them know how it affects your business. 


Immediate Assistance

CALL 801-379-3000

Escalation List - Must Be Logged In


Standard Assistance

EMAIL customerservicegroup@veracitynetworks.com and teladmin@gmu.edu with as much information as possible. Include screenshots when possible.


General Issue/Question

If your issue can wait a few hours or days, email customerservicegroup@veracitynetworks.com