You can find the Agent Training Videos here.
- WCC Agent Training - Full Video
- WCC Agent Desktop Training Slides:
- WCC Agent Training Short Clips:
- WCC Service Overview
- Agent Desktop Browser Requirements
- WCC Agent Login
- WCC Basic Navigation & Statuses
- WCC Agent States & Idle Codes
- WCC Call Controls & Indicators
- WCC Answering Calls
- Placing Calls on Hold
- Conference Calls & Transfers
- Ending Calls & Wrap Up Codes
- Outbound Calls
- Supervisor Alerts
- Agent Statistics
- Operational Procedures To Remember
- Loss Of Network
- Agent Desktop Help
